Enterprise Content Management (or ECM) is a system solution designed to manage an organization’s documents. Unstructured information—including Word documents, Excel spreadsheets, PDFs and scanned images — are stored and made accessible to the right people at the right time.
From commercial supply chains to contract management, or HR processes to government administration, the driving force behind implementing an ECM solution is to do business better. By eliminating dependence on paper documents and organizing unstructured information according to business need, organizations are empowered to work more efficiently.