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From $2/per month

Diagnose and troubleshoot almost any computer problem

Troubleshooting is the process of diagnosing the source of a problem. It is used to fix problems with hardware, software, and many other products. The basic theory of troubleshooting is that you start with the most general (and often most obvious) possible problems, and then narrow it down to more specific issues.
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Troobleshooting includes

    • Discover the problem.
      We Identify and document problem symptoms, and search technical information resources to determine whether the problem is a known condition.
    • Evaluate system configuration.
      We review your system’s history to determine what configuration changes occurred since the computer last worked correctly. We verify if the hardware or software is fully compatible with Operating System.
      • Execute a plan.
        We west potential solutions and have a contingency plan if these solutions do not work or have a negative impact. We sure to back up critical system or application files.
      • Check results.
        We determine whether plan was successful and set another plan in place to address unresolved issues.

  • Take a proactive approach.
    We document changes that were made along the way while troubleshooting the problem. After resolving the problem, we organize your notes and evaluate your experience.