Customer communications management (CCM) solutions are designed to enable enterprises to create, manage and deliver customer communications across all channels, ensuring a consistent, personalized customer experience.

Customer Communications Management, or CCM technology, enables organizations to design, manage and deliver personalized communications such as letters, bills, statements, policies, contracts and customer correspondence that are crucial to the overall customer experience.

Originally print-centric technology, modern CCM solutions have evolved dramatically over time and now have the ability to deliver targeted customer communications through a wide range of media including mobile, email, SMS, Web pages, social media sites print and more.