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From $2/per month

7x24 System Monitoring Service

Our 7x24 System Monitoring Service is one of our services that plays an important role for uninterrupted operation of your critical business applications. You may prefer our service that ensures the determination of the problems that may occur in your applications via proactive monitoring tools, and that ensures taking action against these problems for your indispensible business applications.
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The scope of 7x24 System Monitoring Services are as follows:

    • Defining of your critical IT components to system monitoring infrastructure
    • Formation of the active matrix of your service IT components
        • Formation of the active matrix of your service IT components
        • Examination of the warnings that come from IT components and performing the first intervention to the possible problems
      • Problems that may not be solved at the first level are recorded to the service management infrastructure, and they are informed to the second level support team or to our customers

7x24 Operating Service

7×24 faultlessly provides operating service of the information technologies infrastructure within the direction of the methods that are determined by your firm.

Services that we provide within the scope of standard services are as follows:

      • Monitoring warning messages sent by audible, lighting or monitoring applications of the data centre.
      • Controllings of backup and restore.
        • Performing restoring procedures from the backup, if necessary.
        • Storage of backup files in a place out of your office against any case of emergency.
        • Operational services.
      • Supervision of application, system and communication networks, and performing automatic and/or manual operational controls.
      • Controlling critical applications.

Infrastructure Management Service

Wouldn’t you like the infrastructure of your firm’s data base to be prepared by specialists? 7×24 provides all of the services necessary for your firm by its qualified and experienced team.

7×24, for your firm:

      • Controls and monitors uninterrupted power supplies and generators regularly in order to ensure that the energy infrastructure operates uninterruptedly and continuously.
      • Prepares the capacity plans by controlling the loading status of the uninterrupted power supplies and generators regularly.
        • Controls and monitors the air conditioning infrastructure regularly.
        • Controls earthing regularly.
      • Controls and monitors your fire extinguishing system.
      • Controls and monitors your physical security systems.

Network Management Service

7×24 ensures that your entire technological structure is used securely and effectively by providing management monitoring services directed towards the infrastructure of the information technology network (LAN, WAN and WLAN) of your firm.

7×24 provides the following services within the scope of Network Management Service:

      • Monitoring your network equipment (router, switch, wireless AP, load balancer) regularly, and in case of any failure, examining the logs and determining the source of problem, and implementing the works that are necessary for the removal of the problem.
      • Following the services packages and patches that are generated by the manufacturer firms for operating systems, and applying the same on critical equipment.
        • Monitoring your data lines regularly, and in case of any failure, examining the logs and determining the source of problem, and implementing the works that are necessary for the removal of the problem.
        • Making network traffic analyses regularly, reporting the same and taking necessary measures against problems that may occur in advance.
      • Examining your network performance regularly, and making of your annual capacity plans.

Security Systems Management Service

7×24 manages the applications of your firm, such as VPN, SSL VPN, antivirus, anti-spam, content filtering etc., as well as the technology infrastructure you acquire within the direction of ensuring your information security.

7×24 provides the following several services to your firm as a standard within the scope of Security Systems Management Service:

      • Monitoring logs regularly.
      • Following the services packages and patches that are generated by the manufacturer firms for operating systems, and applying the same on critical equipment.
      • Monitoring your data lines regularly, and in case of any failure, examining the logs and determining the source of problem, and implementing the works that are necessary for the removal of the problem.
        • Collecting the backup for the configuration data of the products.
        • Monitoring performance, searching for the main causes of possible performance problems and removing the same.
        • Satisfying user demands in consistence with the customer security policy.
      • Formation of initial installation, configuration and user policies.
      • Following the services packages and patches that are generated by the manufacturer firms for operating systems, and applying the same on critical equipment.

Operating System Management Service

Operating systems on which the critical business applications of your firm operate, such as Windows, Unix, Sun Solaris, AIX and Linux etc, are also important for 7×24.

In the 7×24 Operating System Management Service, all of the necessary services are provided in standard:

      • Daily routine controls are made.
      • Operating system errors are controlled and removed.
        • Performance is monitored and possible bottlenecks are reported.
        • Service packs and hotfixes are examined quarterly and installed after obtaining your approval.
      • Configurations of the operating system are organized, if necessary.
      • Your system is turned off and turned on again with your approval, if necessary.

Data Base Management Service

With 7×24’s team of experts, Microsoft SQL and Oracle data bases, on which the most critical business applications of your firm operate and that accommodate the most critical sources of your firm, are assessed within the scope of the Data Base System Management Service.

Standard services provided by 7×24 with its faultless service approach are as follows:

      • Controlling the sizes of tables in data base, and minimization or enlargement of the same, if necessary.
      • Monitoring the data base transaction logs, and minimization of the same, if necessary.
      • Performing user authorization arrangements.
        • Performing user authorization arrangements.
        • Examining new service packs and hotfixes quarterly and installing the same after obtaining of your approval.
        • Arranging SQL Server configuration options.
      • Defining and cancelling SQL Server Agent job definitions.
      • Controlling performance adjustments regularly, and changing configurations, if necessary.

Outsourcing services

You may meet all the information technologies related needs of your company without making any investments by using Outsourcing Services provided by 7×24. Entire planning will include customised scope and service levels that are prepared according to the requirements of your company. 7×24 employs your team of experts within the scope of the service you specified, therefore, you would not have to accommodate any experts in your company. Your IT infrastructure and your team may be managed directly at your headquarter or from remote. All servers, storage systems, network devices etc. forming your information technology infrastructure, may also be provided by 7×24 as a service. You may fully outsource your information technology infrastructure to 7×24, as well as choose some spesific services.

Main services provided to your company by 7×24 within the scope of Outsourcing Services are as follows:

      • Desktop Management Services
      • Technical Specialist Employment Services
        • Data Centre Management Services
        • Infrastructure Management Services
      • Network Management Services
      • System Management Services